Project Equilibrium 2020

Welcome to Project Equilibrium 2020!

Thank you for your interest in this research study. For your reference, here are the answers to some Frequently Asked Questions (FAQ):

For other questions, you may email us.


What is this research study about?

Answer: This is a 6-month program supported by IMDA to collect information for the IMconnnected App. It will take place from January 2020 to July 2020. Consulting Group-Asia Insight has been appointed as the program manager.


What does the IMconnected app do?

Answer: IMconnected is a mobile application that utilises voluntary crowdsourcing to improve the quality of experience for mobile broadband users. IMconnected app gathers usage experience from users’ mobile phones, such as broadband speed, latency and coverage on mobile cellular networks such as 3G and 4G, as well as on Wi-Fi networks. This allows IMDA to have a better understanding of mobile broadband performance and provides information on consumers’ usage experience.

You can read more here:


Is my data secure?

Answer: The IMconnected app only captures network data, such as broadband speed, latency and network coverage. It does not collect nor transmit personal data like phone contacts, photos, media files, internet browsing history, and call contents. Bound by global market research code of conduct, no personally identifiable data is provided to IMDA and any data analysis is conducted at an aggregate level.


How long do I have to keep the IMconnected app installed on my mobile phone for this research study?

Answer: You have to keep it for 6 months from 13 January 2020 to end of July 2020. We will only be paying incentives to participants who keep the app installed for the entire duration.


If I use several mobile phones or have several lines, can I sign up for this research study using multiple mobile numbers?

Answer: No, you can only sign up once with the main handphone that you most frequently use. Multiple application is strictly not allowed and anyone who does so is liable to be removed from the program, without being paid.


If I am going on holidays overseas, can I still submit my survey response while overseas?

Answer: No, you should only submit your survey response when you are in Singapore. If you are going overseas, you can submit the survey before you travel or when you are back in Singapore.


Do I have to keep the location setting of my phone on all the time?

Answer: Yes, this allows the app to match the network quality to your location.


What happens if I lose my phone or change to a new mobile phone?

Answer: You should WhatsApp the program manager about your new mobile phone. If the quota for your new mobile is still open, you may be allowed to continue and will have to download the IMconnected app on your new phone as soon as possible. If the quotas are closed, we may have to stop your participation in the panel.


What happens if I change my telco service provider?

Answer: You should WhatsApp the program manager about your new telco service provider. If the quota for your new telco is still open, we will transfer your data submissions to the new telco. If the quotas are closed, we may have to stop your participation in the panel.


It’s fun! I would like to take part in more studies, can I?

Answer: We welcome you to visit to join Asia Insight’s other research panels.