Our Solutions

Turn insights into your advantage!

OUR SOLUTIONS

Customer Experience Management

From improving customer retention to increasing customer, to reducing new customer acquisition costs, few would dispute the value of good customer experience management for their business.

Online Customer Purchase Journey
Touchpoint Analysis
Customer Satisfaction
Channel Retail Strategy
Mystery Shopping
Retail Service Audit

Relevant Products

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Digital Monitor

Online Customer Purchase Journey

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Delight

Customer Satisfaction

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Retail Master

Retail Service Audit

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How do we do it?

And how do you know we are delivering

At Asia Insight, we help you understand your customers to make informed decisions on how to improve the customer experience across touchpoints.

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CRM for Customer Engagement, Retention and Advocacy

Customer Relationship Management (CRM), refers to a company-wide business strategy aimed at reducing costs and increasing profitability by strengthening customer loyalty. Asia Insight has partnered numerous clients in the development and refinement of programmes aimed at increasing customer engagement, retention and advocacy – all key elements of a successful CRM strategy.

Improve Dealer / Channel Relationship

Cutting through retail clutter and finding innovative ways to motivate your channel partners often poses a challenge for manufacturers. Channel partners need to display and promote your products, as well as gain sufficient product knowledge to meet rising expectations. At Asia Insight, we act as a sparring partner to our clients to provide creative insights that ultimately can lift the quality of the total customer experience.

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What We Do:

Assess and track the performance of your distribution channel Understand the market structure in order to help generate demand
Benchmark performance against competitors Identify and determine optimal location for your branches
Assess channel satisfaction levels Channel mapping and gap analysis
Audit service level and level or loyalty of your outlets / branches /franchises Measures effectiveness of channel training program
Test new Channels; Loyalty Program concepts Identify alternative channel opportunitites
Assess retailers reactions and acceptance level of new policies

OTHER SOLUTIONS

Growth Strategy

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Performance Tracking

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Innovation

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Branding & Positioning

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How can we help you?

Contact Us